SquadLocker, Inc.

  • Customer Onboarding Analyst

    Job Locations US-RI-Warwick
    Customer Service/Support
    Regular Full-Time
  • Overview

    SquadLocker is seeking to hire a 2nd Shift Customer Onboarding Analyst to join our growing team.   You will provide front line service to customers and administrators creating online stores to capture orders for athletic gear and apparel. In addition, you will work to understand administrator’s roles and needs to ensure they are benefiting from all the services SquadLocker offers. This is a great way to get to know about the customer gear and apparel business with an emerging Rhode Island company. Every day you will work in a team that promotes personal growth and constant learning.


    As a Customer Onboarding Analyst, you will use Zendesk to handle incoming/outgoing chats, telephone calls and emails.   Additional responsibilities are as follows:


    • Become a subject matter expert of the SquadLocker store building platform, and the onboarding process for the SquadLocker platform.
    • Act as an intermediary between our talented graphic design team and the customer through detailed requests for all artwork necessary for store activation.
    • Assure efficiency by reviewing all stores so that all artwork adheres to SquadLocker’s production requirements.
    • Review all artwork to ensure adherence to SquadLocker production guidelines.
    • Grow revenue by educating and delivering consultative support to strategic clients and partners as well as working cross-functionally within the organization to increase customer satisfaction.
    • Solicit feedback from store administrators and consumers on their experience, and use that information to support future development efforts which improve UX.
    • Work with internal teams to define and implement improvements to the onboarding process, and measure the effect of the changes.
    • Assist with graphic design support and creation
    • Other duties as assigned.


    We are looking for ambitious individuals with a history of high achievement and the desire to work in a fast-paced environment with peers who challenge them to be better. These are the qualifications:


    • 1-3 years related work experience
    • Bachelor’s degree strongly preferred in related field
    • Proficient experience with Adobe Illustrator and Photoshop
    • Excellent organization and communication skills
    • Ability to effectively prioritize and manage tasks within a very fast-paced environment while maintaining strict attention to detail
    • Prior experience communicating directly with customers and clients
    • Process orientated and analytical skills


    About You:

    • Fast learner with the ability to grasp new concepts quickly
    • Amiable, self-motivated, and goal-oriented
    • Naturally curious, passionate and have a “whatever it takes” attitude
    • Enjoy working in a team environment
    • Like playing or watching sports! We work with lots of sports teams!
    • Possesses a strong willingness to work hard and extra effort to get the job done.


    About SquadLocker:

    SquadLocker provides innovative online tools which make it easier for coaches, schools, league administrators and parents to manage athletic apparel purchasing for all types of teams. Our technology enables the consumer to click and get their custom gear within two weeks! SquadLocker is a growth-stage company innovatively disrupting the intensely fragmented athletic apparel market. 


    Traditionally, managing decorated team apparel for coaches, league administrators and parent volunteers is a cumbersome challenge. It’s time consuming, it’s fraught with errors and delays, and it takes time away from what coaches have volunteered to do…mentor and inspire young athletes. SquadLocker resolves those frustrations via an easy-to-use, convenient, instant and free web application!


    We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. SquadLocker doesn’t discriminate based on race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status, or any other protected class. 



    SquadLocker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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