SquadLocker, Inc.

  • Customer Experience Specialist

    Job Locations US-RI-Warwick
    Customer Service/Support
    Regular Full-Time
  • Overview

    SquadLocker is seeking to hire a Customer Experience Specialist to join our growing team.   You will provide front line service to customers and administrators regarding our services and orders of athletic gear and apparel. This is a great way to get to know about the customer gear and apparel business with an emerging Rhode Island company. Every day you will work in a team that promotes personal growth and constant learning.




    As a Customer Experience Specialist, you will use Zendesk to handle incoming chats, telephone calls, emails and social media messages.   Additional responsibilities are as follows:


    • Respond promptly to customer inquiries through incoming calls, chats and emails

    • Manage and prioritize multiple concerns simultaneously.

    • Provide appropriate and correct information to customers

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    • Maintain a positive, empathetic and professional attitude toward customers at all times.

    • Follow up on customer interactions and record details of actions taken

    • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

    • Know our products inside and out so that you can answer questions.

    • Process customer orders/changes/returns according to established department policies and procedures

    • Communicate and coordinate with internal departments

    • Provide timely feedback to company management regarding challenges or customer concerns.

    • Other duties as assigned.


    • College degree and/or minimum 3-years related work experience in office setting or equivalent combination

    • Ability to effectively prioritize and manage tasks within a very fast-paced environment while maintaining strict attention to detail

    • Strong communication skills both verbal and written

    • Ability to stay calm and facilitate resolution when customers are stressed or upset.

    • Strong computer skills

    • Zendesk system experience a plus

    • Knowledge and/or passions around the sporting apparel industry a strong plus

    About You:

    • Fast learner with the ability to grasp new concepts quickly

    • Amiable, self-motivated, and goal-oriented

    • Naturally curious, passionate and have a “whatever it takes” attitude

    • Enjoy working in a team environment

    • Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

    • Possesses a strong willingness to work hard and extra effort to get the job done.

    • Like playing or watching sports! We work with lots of sports teams!

    About SquadLocker:

    SquadLocker provides innovative online tools which make it easier for coaches, schools, league administrators and parents to manage athletic apparel purchasing for all types of teams. Our technology enables the consumer to click and get their custom gear within two weeks! SquadLocker is a growth-stage company innovatively disrupting the intensely fragmented athletic apparel market. 


    Traditionally, managing decorated team apparel for coaches, league administrators and parent volunteers is a cumbersome challenge. It’s time consuming, it’s fraught with errors and delays, and it takes time away from what coaches have volunteered to do…mentor and inspire young athletes. SquadLocker resolves those frustrations via an easy-to-use, convenient, instant and free web application!


    We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. SquadLocker doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status, or any other protected class. 


    Check us out: www.squadlocker.com

    SquadLocker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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